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HELPDESK SUPPORT SPECIALIST

Available at: Main Campus Extension Campus Branch Campus

Objective

This program teaches students through theory lectures, lab lectures, discussions, demonstrations, textbook exercises, classroom training, certification test-prep mastery and is designed to prepare the student for the Microsoft Office Specialist Word and Outlook, CompTIA IT Fundamentals, CompTIA A+ and Microsoft Modern Desktop Administrator Associate certifications. This course is intended for individuals entering the IT industry, as well as current support professionals. The Word, Outlook, A+, IT Fundamentals and MDAA credentials are the most widely recognized helpdesk support certifications in the industry. By completing this program individuals are demonstrating that they have the skills necessary to support organizations at the helpdesk level.

 

SOC Code: 11.1006 – Computer Support Specialist
Occupations Certifications
Help Desk Support Specialist Microsoft Office Specialist – Word
Desktop Support Specialist Microsoft Office Specialist – Outlook
Network Support Specialist CompTIA IT Fundamentals
Computer Support Specialist IT Fundamentals Pro
  CompTIA A+
  PC Pro
  Microsoft MDAA – Modern Desktop
  Client Pro

Includes:

  • Training Hardware
  • Interactive Computer Based Training and Simulation Software
  • Instructor led Hands-On Labs and Certification Specific Lectures
  • In-Depth Study Guides and Lab Manuals
  • Certification Testing in our Authorized Testing Center

Helpdesk Support Specialist

Curriculum & Breakdown

Total Hours: 900 Hours

 

Program Schedule Type Program Schedule Code Weekly Training Requirement Course Length
Accelerated ITSE22 22 Hours Per Week   41 Weeks
Full-time ITSE18 18 Hours Per Week   50 Weeks
Part-time ITSE12 12 Hours Per Week   75 Weeks
Program Breakdown – Help Desk Support Specialist
Course Number Course Title Total Hours
HSS101 Microsoft Word for Helpdesk Support 144
HSS102 Microsoft Outlook for Helpdesk Support 90
HSS103 Helpdesk Support Fundamentals 234
HSS104 Information Technology Skills for Helpdesk Support 216
HSS105 Client Administration for Helpdesk Support 216
Total Hours 900

Target Career

Network Administrator

Microsoft® Official Curriculum
CompTIA® Official Curriculum

​Information Technology Computer Systems Administrator (MCSA) Program Disclosure Page HERE