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DESKTOP SUPPORT SPECIALIST

Available at: Main Campus Extension Campus Branch Campus

Objective

This program teaches students through theory lectures, lab lectures, discussions, demonstrations, textbook exercises, classroom training, certification test-prep mastery and is designed to prepare the student for the CompTIA IT Fundamentals, CompTIA A+, Microsoft Modern Desktop Administrator Associate and Network+ certifications. This course is intended for individuals entering the IT industry, as well as current support professionals. The IT Fundamentals, A+, MDAA and Net+ credentials are the most widely recognized desktop support certifications in the industry. By completing this program individuals are demonstrating that they have the skills necessary to support organizations at the desktop support level.

 

SOC Code: 11.1006 – Computer Support Specialist
Occupations Certifications
Desktop Support Specialist CompTIA IT Fundamentals
Network Support Specialist IT Fundamentals Pro
Computer Support Specialist CompTIA A+
Helpdesk Support Specialist PC Pro
Microsoft MDAA – Modern Desktop
Client Pro
CompTIA Network+
Network Pro

Includes:

  • Training Hardware
  • Interactive Computer Based Training and Simulation Software
  • Instructor led Hands-On Labs and Certification Specific Lectures
  • In-Depth Study Guides and Lab Manuals
  • Certification Testing in our Authorized Testing Center

Desktop Support Specialist

Curriculum & Breakdown

Total Hours: 900 Hours

 

Program Schedule Type Program Schedule Code Weekly Training Requirement Course Length
Accelerated ITSE22 22 Hours Per Week   41 Weeks
Full-time ITSE18 18 Hours Per Week   50 Weeks
Part-time ITSE12 12 Hours Per Week   75 Weeks
Program Breakdown – Desktop Support Specialist
Course Number Course Title Total Hours
DSS101 Desktop Support Fundamentals 234
DSS102 Core Information Technology Skills for Desktop Support 216
DSS103 Client Administration for Desktop Support 216
DSS104 Networking Essentials for Desktop Support 234
Total Hours 900

Target Career

Network Administrator

Microsoft® Official Curriculum
CompTIA® Official Curriculum

​Information Technology Computer Systems Administrator (MCSA) Program Disclosure Page HERE